Support Line: 0800 002 9002
General Enquiries: 01223 870008
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Patient Support

Kidney Cancer UK Counselling Service

This free one-to-one counselling service is available to patients, carers and close family affected by kidney cancer with our qualified counsellor.

Kidney Cancer UK Counselling Service: Free, Caring Support for Patients and Families

At Kidney Cancer UK, we understand how emotionally challenging a kidney cancer diagnosis can be for patients, carers, and their loved ones. We are here to help. Our free, one-to-one counselling service provides a safe and confidential space where you can talk openly with a qualified counsellor who will support you every step of the way.

You can access this service by appointment, over the telephone or via Zoom, making it easy to receive the support you need in the way that works best for you.

Whether you are a patient, carer, or close family member, we are committed to helping you navigate this journey with compassion and care.

Our Counselling Service

  • Free Support: We offer up to 12 sessions at no cost.
  • Support for Everyone Affected: Patients, carers, and close family members impacted by kidney cancer can access this service.
  • Flexible Access: Attend sessions over the telephone or via Zoom, whichever works best for you.
 

What to Expect

  • Initial Assessment:
    You and your counsellor will discuss your needs, set goals, and choose a convenient time for weekly sessions.
  • Session Structure:
    • Each session lasts 50 minutes.
    • Sessions come in blocks of six, with a review during the fifth session.
    • Additional blocks, up to a total of 12 sessions, are available if needed.
  • A Safe and Supportive Space:
    These sessions give you a therapeutic environment where you can process emotions, overcome challenges, and feel truly heard. We’re here to guide and support you every step of the way.

Get in Touch

We are here to inform, support, and listen. To learn more about our counselling service or to book an initial assessment use the online form below, call us directly at 0800 002 9002 or download and complete Kidney Cancer UK’s Counselling Application Form, and email it to support@kcuk.org.uk

Please note, support is in high demand, and there may be a waiting period of up to 12 weeks between your initial assessment and first session. We appreciate your patience and are committed to supporting you every step of the way.

 

Confidentiality

At Kidney Cancer UK, we protect your privacy and ensure your sessions remain confidential. Our counsellor provides a safe space for open, honest conversations. However, in certain situations, confidentiality must be breached to protect you or others:

  • Risk of Serious Harm: If you or someone else faces immediate danger.
  • Safeguarding Concerns: If issues arise involving child protection or the safety of vulnerable adults.
  • Legal Obligations: If you share information about acts of terrorism, money laundering, or other legally reportable activities.

When these situations occur, our counsellor discusses the concerns with you and works with you to determine the best course of action. In urgent or life-threatening cases, the counsellor may act immediately to ensure safety.

These steps allow us to support you fully while prioritising your safety and the well-being of others.

To book a call back to discuss using our counselling service please complete the form below in full.

    Please ensure you read and understand our Terms & Conditions before you contact us.

    Please note: Any use of profanities, abusive or aggressive language to our staff on our Support Line or Counselling Service will not be tolerated. Please ensure you read our Zero Tolerance Policy.

    Support Line

    OPEN 5 DAYS A WEEK

    0800 002 9002

    Request a callback

    Patient Support

    Whether you are recently diagnosed, undergoing or completed treatment for kidney cancer, are a carer, a friend or family of a kidney cancer patient, Kidney Cancer UK is here for you .

    For further support call our Support Line to talk to a member of our Health team on 0800 002 9002.